Scorio problem reports

Last updated 6 November 2026

When Scorio is not working right, you can send me a problem report from the app. Scorio sends a report only when you choose to send one. You then get a short code, such as SC-7Q4K, that lets me find your report.

What a report contains

• The names of the apps that used the network, and what Scorio recognized them as.
• Connection measurements, such as ping, jitter, packet loss and DNS times.
• Scorio's settings and the network settings it tested, kept or put back.
• Scorio's own log.
• The IP addresses of the game and call servers your apps connected to.
• The Scorio version.

A report does not contain your personal files.

Optional: anonymous traffic statistics

Separately from problem reports, the Scorio app has a switch, off by default, that shares anonymous traffic statistics so its recognition of games, cloud gaming, streaming, VR, and voice and video calls can be trained on real PCs. The apps covered include voice and call apps such as Discord, Zoom, Teams, Slack, Signal and WhatsApp. Nothing is sent unless you turn it on, and you can turn it off at any time.

• Sent: the program name of apps on Scorio's built-in list, such as cs2.exe or Discord.exe, and for each sample the last 30 seconds of that app's packet size and timing statistics, rates, and counts of connections and servers, with the Scorio version.
• Never sent: IP addresses, server or website names, your user name or PC name, folders, Wi-Fi names, or anything inside your traffic, so never what you say or write in a call. For call apps only the size and timing of the traffic is sent. The date and time of day are not sent either.
• At most one batch a day, only on a connection that is not metered. A batch is stored with no IP address, country or rate limit code. To limit batches, the service keeps a scrambled code made from your IP address in a separate place for up to two days, as described below; it is not part of the batch.
• Batches are used only to train Scorio's recognition models, and are deleted automatically 180 days after they arrive. Batches hold nothing that names you, so I cannot find yours if you ask me to remove it.

Your IP address

I do not store your IP address. While a report is received, it is used only to allow at most 20 reports an hour from one connection. For that limit the service keeps a scrambled code made from your IP address. The code is made with a secret key that only I hold, changes every hour and is deleted within two days. For IPv6 the code covers your whole /64 network, not a single device. The same code is used to limit training batches, to 6 an hour, and is kept apart from the batches.

Why I collect it

I use a report only to find and fix the problem you told me about.

Who can read it

Only me, the developer of Scorio. Reports are stored privately on a server I run myself, reached through an encrypted Tailscale connection, and can be opened only with my admin key. Some reports and training batches reach it through Vercel instead: older versions of the app use that address, and current versions use it when the direct address cannot be reached. Vercel forwards them and does not store them, but it may keep standard request logs, including your IP address, for a short time. I do not sell or share reports or batches.

The public status page lists each report's code, app version, the date it arrived and a short status line I write, such as "fixed in 0.4.19". It never shows what is inside a report.

How long I keep it

Each report is deleted automatically 90 days after it arrives. If you want it deleted sooner, ask me and give me the report code.

Contact

Reach me through the person who gave you Scorio.